How to place an order

How to place an order and Payment Method

Option A:
To make payment by direct banking:

1) Kindly email your list of order to doterramalaysia.sales@gmail.com for confirmation.           
(Please do not post up your details in the comment box.)

-Full Name:

-Postal address:  

Your orders are shipped based on the shipping address that you entered during checkout. 

Please make sure that the shipping address you have entered is correct.

-Handphone:

-List of your Confirmed purchase items and quantity

2) Bank details & total amount will be sent through confirmation email to you.

3) Payment for the items must be made within 48 hours after receiving confirmation email, else the reserved order will be canceled.

4) Please notify us through email upon payment. Kindly provide your transaction details as below if needed:

     1. Full name & contact number

     2. By ATM or Internet transfer (keep a copy of record)

     3. Transaction details

         - Reference number

         - Date & Time of transfer

         - Total amount transferred/banked in

Or you can take a snap shot of your bank in slip or screenshot of your online transfer notice and email to us.

5) We will send you a confirmation email after receiving the payment.

6) The parcel will be sent out on the next working day and a notification /dispatch email will be sent to you too. 
Normally it takes about 2-5 working days to reach your doorstep by Pos Laju /Skynet. 

Option B:
To make payment by Credit Card/PayPal:

You can proceed with your purchase at www.eomalaysia.com and confirmation / dispatched email will be sent to you. Normally it takes about 2-5 working days to reach your doorstep by Pos Laju /Skynet. 

p/s: Please note that if the items are out of stock, you can email to us to request for pre-order. The pre-order may takes about 1 to 3 weeks to reach your doorstep, however, to show our appreciation, we will attach freebies in your parcel.

We endeavor to deliver the products as soon as possible.

Shipping fees/Postage

• All prices are in Malaysia RM currency and it's excluding postage, unless stated otherwise.

• Buyers have to pay their own postage. However, we are providing flat postage rate for whole Malaysia. As for other countries, you can refer to the courier service you choose. We would recommend Pos Malaysia.

• Delivery is done through Pos Laju  or Air Mail (International order).

• The International shipping fee charges are based on the size and weight of the particular item.

• Postage rate for Malaysia:

         Poslaju 
         RM12 (within Malaysia only)
                 
A kind reminder:

• Please check through your orders before sending in; no changes/cancellation of orders can be made after payment done.

• All items sold are Non-exchangeable & Non-Refundable.

• We reserve the rights to add, modify or delete any price, product, service, terms and condition, etc without prior notice.

Disclaimer
All item will be check for flaws before sending out. Due to our company hygiene policy, we do not accept refund/exchange after item is sold.  All our goods are 100% authentic and directly imported from USA. 

For Inquiries

Please contact us at doterramalaysia.sales@gmail.com.